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Hotline receives thousands of calls
The governments presidential Hotline received 6 000 calls in its first three hours of operation on Monday, an official said.
The President’s spokesperson, Vusi Mona said the call center has been experiencing high volumes calls from the public.
"In the past three hours, we've received about 2 000 calls per hour."
The call centre opened at 09:00 for the public to lodge queries by dialling the toll-free hotline number 17737.
President Jacob Zuma addressed the call centre staff on Monday morning, saying the response to the announcement of a hotline had been "overwhelming".
"We want people to be able to tell us what their problems are with service delivery, so that we can assist directly.
"This means that you have a challenging job. You may receive calls from very angry people, who would have been provoked by your colleagues from other departments," Zuma told the call centre staff.
SOURCE: news24
Comments
I dont think this is going to work
I am also a bit sceptical about this "Call Center" however, let us give it a chance and see how it will help better service delivery and the lives of many South Africans still living in poverty. One obvious issue though is that of capacity in terms of human resources at the center, yesterday I tried to call that toll-free number and I never got to speak to anyone, oh except when I was put on hold for over 15minutes.
Ok.... Great, althogh I think it's not going to work at all. The president must also think of the people who are going to be exposed kuyo yonke lento, his workers I mean. We will phone many times a month man
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